DELIVERY & RETURNS

Latitude 22N maintains full ownership of the products until full payment has been received.

It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will however not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method.

All packages are sent with Speedpost from our warehouse in Hong Kong.

Your order will be sent within four working days after it has been placed unless a product is out of stock.

The normal shipping time from the time the package has left our warehouse is:

  • 1 to 2 working days to Hong Kong
  • 2 to 15 working days to the remaining destinations in Asia and Australia, New-Zealand, Europe and the United States

Please note that it is not possible to make a delivery to a PO box.

The freight charge depends on your shipping address and the weight of your purchase. Shipping is divided into 3 zones.


HOW MUCH IS THE FREIGHT CHARGE?


The freight charge depends on your shipping address and the weight of your purchase.

ZONE 1
Hong Kong

ZONE 2
China + Macau + Malaysia + Philippines + South Korea + Singapore + Thailand + Taiwan

ZONE 3
Australia + India + Indonesia + Japan + Vietnam

ZONE 4
Austria + Belgium + Czech Replublic + Denmark + Finland + France + Germany + Italy + Luxembourg + Netherlands + New Zealand + Norway + Poland + Portugal + Romania + Spain + Sweden + Swizterland + Turkey + United Kingdom + United States


CUSTOM & IMPORT DUTIES


If your delivery country charges customs or import duties – these will be charges once the package reaches the destination country. You will have to pay these charges. Unfortunately we have no control over the charges and cannot inform you what they will be. Customs policies vary widely from country to country – so if you have any questions regarding this, please contact your local customs office for further information.

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service.

If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 10 days of receipt for a refund.

When we receive the product, we will refund the value of the purchased product, but not the original shipping charges.

All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

You must arrange and pay for the freight to return the goods.

The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.


HOW TO RETURN A PRODUCT


Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund.

Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.

Please enclose a return form with the returned products.

Download Return Form PDF >

Our return address is:

Latitude 22N
Unit 16 B, Man Foong Industrial Building,
7 Cheung Lee Street, Chai Wan
Hong Kong

It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 72 hours.


NEW PRODUCT


If you wish to exchange the purchased product for another product, you will have to place a new order online and return the original product for a refund.

Due to regulations and limitations regarding credit card payments, we are not able to charge your credit card a higher amount than your original order. And in order to ensure 100% security with the processed credit card payments, we will not modify the ordered amount, and therefore a new order has to be placed.