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WHY HAVEN’T I RECEIVED MY ORDER OR SHIPPING CONFIRMATION EMAIL?

If you haven’t received your shipping confirmation, it is likely your order hasn’t been shipped yet. Orders are normally sent within 4 working days after receipt of your order, but delays can occur. It is also possible that your order was shipped and the notification wasn’t send due to a technical error. If it has been more than 8 days since you placed your order, please contact us.

 

If you didn’t receive an order confirmation email, don’t place a new order until you are sure the order didn’t go through. Otherwise you may end up with a duplicate order. Please contact customer service in order to verify if we have received your order.

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